Good Move: Fixing Transport Congestion

What did we do?

Using a variation of our Facilitated Dialogue model, BWA was asked to design and conduct a three-hour forum with former political and professional leaders.

The forum was held to gain insight into promoting and refining TNP to be more attractive to the community and current decision-makers.

Led by BWA Director, Professor Liam Smith, the forum addressed the following topics:

1. How can Infrastructure Victoria make TNP a feasible and implementable solution to Victoria’s congestion problem for decision-makers and the community?
2. What would make the proposed policies, as part of the ‘TNP suite’, acceptable or attractive to the community and decision-makers?

Who was involved?

To accommodate for frank and meaningful discussions, forum participants agreed to take part on the basis that their affiliation and identity would remain anonymous.

Drawing on the background information and their own experiences and opinions as leaders, participants discussed how to:

• make the proposed policies more attractive to the community and current decision-makers
• identify alternative policies or modifications that might make the proposed policies more acceptable.

What did we find?

Forum participants suggested that Infrastructure Victoria consider the following refinements to the proposed TNP policy, potentially increasing its acceptability to both the community and decision-makers:

• Remove the complexity around the scheme and make it easy for the layperson to understand.
• Remove terms like ‘revenue neutral’, as it implies there are winners and losers, creating groups who may actively oppose the policy.
• Address perceptions of TNP being an economist-centric solution to the congestion problem and ensure that multiple other perspectives are considered.
• Address privacy concerns around the use of GPS data to track consumer movement for accurate charging.
• Bundle the policy up with other more popular or easily implementable policies to facilitate acceptance.
• Consider how to make the TNP more equitable for those who are vulnerable or have limited choice in how and when they travel.

Strategies

Forum participants proposed using the following strategies to promote TNP to both the community and decision-makers as a positive shift from the status quo:

• Sensitise the market using messages that align to things that people know and care about.
• Present the full argument; describe future challenges of the transport network without reform.
• Focus on the benefits of TNP rather than simply what is taken away; for example, more time with family, more productivity at work, less congestion, better health outcomes, better environmental outcomes, deals with some of the issues created by population growth.

• Promote TNP by demonstrating tangible benefits of the new policy, such as increased public transport services or proposed infrastructure investment.
• Form alliances with promoters (e.g. media outlets and community advocacy groups). Stage the introduction of TNP.
• Identify groups who can most easily change their behaviour and work with them first (e.g. people who travel outside of peak times and those who are passionate about environmental issues).
• Be aware of, and prepare for, the fact that opposers of the policy may try to capitalise on people’s perceptions (right or wrong) of being ‘winners’ (e.g. those who get a faster trip) or ‘losers’ (e.g. community members who feel they are being asked to pay for something that they previously perceived as being free) in political cycles.

*The full report, written by Dr Brea Kunstler, Prof Liam Smith and Conor Wynn, can be downloaded here.

**For further information and context, please visit Infrastructure Victoria’s website.